Ayuda y soporte

Anchor has no accounts, so most answers live in the app itself. If you can't find yours here, email us at anchor.kiyen@gmail.com.

Permissions

Anchor needs the Accessibility Service and Usage Access to see which app is in front and to block it. Settings → Permissions shows "All set" or "Needs attention". Tap it to fix what's missing. Some phone makers also switch off background apps; if blocking stops working after a while, allow Anchor to run in the background in your phone's battery settings.

Premium and purchases

Purchases are tied to your Google Play account. If Premium doesn't show after reinstalling or changing phones, open Settings → Subscription → Restore Purchase, using the same Google account you paid with. To cancel or check billing, use Manage subscription in the same section.

Backup and a new phone

Settings → Backup & Restore saves your profiles, rules and settings to a file you keep, and imports it on another device. Usage history, bypass history and purchases are not included. Importing is not possible while Guard Mode is on.

Your data

Your data stays on your device. To remove usage history for past days, use Settings → Data & Privacy. For the details, read the Privacy Policy.

How Guard Mode ends

Guard Mode protects your settings until you complete the unlock methods you set up, or until the timer you chose runs out. The unlock screen shows the end date of the timer. If you lost a QR code or NFC tag, or forgot a password, the timer is the way through: nothing needs to be done except waiting. Changing the clock on your phone doesn't shorten it.

I'm locked out and need help

If you are locked out for a reason you didn't intend, read this page.

Report a problem

If something is broken, use Settings → About → Report an issue in the app, or open the report page. It asks a few questions, lets you attach screenshots, and you can stay anonymous. What you send is used only to fix the problem and to reply to you.

Contact

Email anchor.kiyen@gmail.com and tell us your Anchor version (Settings → About), your Android version and what happened. We read every message, but we cannot unlock a phone remotely.